1. Scope of This Policy

This Privacy Policy describes how [[LEGAL COMPANY NAME]], trading as “UOOBEO” (“UOOBEO,” “we,” “us” or “our”), collects, uses, discloses and protects personal information when you:

• visit www.uoobeo.com;
• purchase or return a product;
• create or use a customer account;
• contact customer service;
• subscribe to marketing communications; or
• otherwise interact with our online store.

This Policy applies to our website and online store. Translator devices, companion applications or cloud translation services that process voice, audio, translated text, device identifiers or diagnostic data may be governed by a separate Product and App Privacy Notice presented before such information is collected.

2. Who We Are

The controller responsible for personal information processed through this website is:

European Union representative

Where Article 27 of the General Data Protection Regulation requires us to appoint an EU representative, you may contact: [[EU REPRESENTATIVE NAME, ADDRESS AND EMAIL]].

3. Information We Collect

Information you provide

• Identity and contact information: name, email address, telephone number, billing address and delivery address.
• Order information: products purchased, order value, currency, delivery method, returns, refunds and warranty requests.
• Account information: username, encrypted password, saved addresses and order history.
• Payment information: payment method, payment status, transaction identifiers and limited billing information. Complete card or payment account details are processed by the payment provider shown at checkout and are not stored by us.
• Communications: messages, support requests, product reviews and other information you send to us.
• Marketing preferences: whether you want to receive promotional emails and how you interact with them.

Information collected automatically

When you access the website, we and our service providers may automatically collect:

• IP address and approximate country or region;
• browser type, operating system and device type;
• pages viewed, referring URL and access time;
• cookie, session and shopping-cart identifiers;
• order attribution information such as campaign, referral and UTM data;
• website error, fraud-prevention and security logs; and
• consent and cookie-preference records.

Please do not send sensitive personal information through product reviews, ordinary email or unencrypted support forms.

4. How We Use Personal Information

We use personal information to:

• process payments, orders, deliveries, returns and refunds;
• create and maintain customer accounts;
• provide customer service, warranty and technical support;
• send transactional messages about orders and accounts;
• operate shopping-cart and checkout functionality;
• prevent fraud, abuse, unauthorized transactions and security incidents;
• maintain, troubleshoot and improve the website;
• comply with tax, accounting, consumer-protection and legal obligations;
• establish, exercise or defend legal claims;
• measure campaigns or website use where permitted and, where required, with consent; and
• send marketing messages where you have consented or applicable law otherwise permits.

Automated processing

We do not make decisions based solely on automated processing that produce legal or similarly significant effects for customers. Payment and fraud-prevention providers may conduct their own automated checks under their respective privacy notices.

5. Legal Bases for Processing in Germany and the EEA

Where the GDPR applies, we rely on the following legal bases:

• Contract: processing necessary to accept an order, receive payment, deliver products, provide support or take requested steps before entering into a contract.
• Legal obligation: processing required by tax, accounting, product-safety, consumer-protection or other laws.
• Legitimate interests: securing the website, preventing fraud, managing the business, improving services and establishing or defending legal claims, provided those interests are not overridden by your rights.
• Consent: non-essential cookies, certain analytics, personalized advertising and marketing communications where consent is required.

Where processing relies on consent, you may withdraw consent at any time without affecting the lawfulness of earlier processing.

6. Cookies and Similar Technologies

We use cookies, local storage and similar technologies to operate the store and remember choices.

Strictly necessary technologies

These technologies support security, cookie preferences, customer sessions, shopping carts, checkout and payment processing. They cannot normally be disabled through our consent tool because the requested website service would not work correctly without them.

Analytics, attribution and marketing technologies

These technologies help measure traffic, referrals or advertising performance. In Germany and other EEA countries, we will not place or access non-essential technologies until you provide consent, unless an applicable legal exception permits their use.

You may change or withdraw your choices through our Cookie Settings. Blocking necessary cookies in your browser may prevent the cart, account or checkout from functioning correctly.

7. How We Share Personal Information

We disclose personal information only where necessary for the purposes described in this Policy, including to:

• Website and commerce providers: hosting, WordPress, WooCommerce, content delivery, security and technical maintenance providers.
• Payment providers: payment methods displayed at checkout, currently including PayPal and WooPayments, and any additional payment method you select.
• Delivery providers: postal, courier, warehouse, customs and logistics providers needed to deliver an order.
• Communication providers: transactional email, customer service and mailing-list providers.
• Analytics and advertising providers: only where enabled, legally permitted and subject to any required consent.
• Professional advisers: auditors, insurers, lawyers, accountants and tax advisers.
• Authorities and legal recipients: where required by law or reasonably necessary to protect rights, safety and security.
• Business transaction recipients: in connection with a merger, financing, acquisition, restructuring or sale of all or part of our business.

Service providers may process personal information only for the contracted purpose and subject to applicable confidentiality and data-protection obligations.

8. International Data Transfers

We sell products internationally and may use providers located outside your country. As a result, personal information may be processed in countries with different data-protection laws.

Where information is transferred from the EEA to a country without an adequacy decision, we use an appropriate transfer mechanism, such as the European Commission’s Standard Contractual Clauses, together with supplementary safeguards where required.

Where Japan’s Act on the Protection of Personal Information applies, we provide information and implement measures required for transfers to recipients outside Japan.

You may contact us for additional information about the safeguards relevant to your personal information.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

• order, invoice and tax records for the period required by applicable accounting and tax law, commonly between 6 and 10 years;
• account information while the account remains active and for a reasonable period afterwards;
• support, return and warranty records for the applicable warranty period and a reasonable period for dispute handling;
• marketing information until you unsubscribe or withdraw consent, after which we may retain a limited suppression record; and
• security logs, consent records and cookie information for the period necessary for security, compliance and the stated cookie duration.

We may retain information longer where required by law, litigation, an investigation or a valid legal hold. When information is no longer needed, we delete or anonymize it.

10. Your Privacy Rights

Germany and the European Economic Area

Subject to the GDPR and applicable limitations, you may request:

• access to your personal information;
• correction of inaccurate or incomplete information;
• deletion of personal information;
• restriction of processing;
• data portability;
• withdrawal of consent;
• objection to processing based on legitimate interests; and
• objection at any time to processing for direct marketing.

You may also lodge a complaint with the data-protection supervisory authority in your country of residence, place of work or where the alleged infringement occurred.

Japan

Where Japan’s APPI applies, you may request notification of purpose, disclosure, correction, addition, deletion, suspension of use, erasure or suspension of third-party provision, subject to applicable legal requirements and exceptions.

United States

Depending on your state and whether the relevant law applies to us, you may have rights to:

• know and access personal information we process;
• correct inaccurate information;
• delete personal information;
• obtain a portable copy;
• opt out of sale, targeted advertising or certain profiling;
• limit certain uses of sensitive personal information;
• appeal a refusal to act on a request; and
• receive equal service without unlawful discrimination.

As of the date of this Policy, we do not sell personal information for money and do not share personal information for cross-context behavioral advertising as those terms are defined by California law. If this practice changes, we will update this Policy and provide the legally required opt-out method.

Where required, we will process legally valid browser-based opt-out preference signals, such as Global Privacy Control.

Submitting a request

To exercise a privacy right, email 2740923257@qq.com. Please state your country or state and the right you wish to exercise. We may request information reasonably necessary to verify your identity and protect your account.

An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct verification with the customer.

Marketing communications

You may unsubscribe using the link in a marketing email or by contacting us. You may still receive essential messages concerning orders, payments, security, warranties or accounts.

11. Information Security

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration and disclosure.

No website or transmission method is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for contacting us if you suspect unauthorized use.

12. Children’s Privacy

Our website and products are not directed to children under 16, and we do not knowingly collect personal information directly from children under 16 through the website. If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, providers or legal obligations. The revised version will be posted on this page with a new “Last updated” date.

Where required by law, we will provide additional notice or request consent before a material change takes effect.

14. Contact Us

Questions, complaints and privacy requests may be sent to:

EU representative, where required: [[EU REPRESENTATIVE NAME, ADDRESS AND EMAIL]].