FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Which UOOBEO device is right for me?
Choose a device based on how you plan to use it. Translator Devices are suitable for two-way conversations, Scan Pens help with printed text, AI Earphones support hands-free communication, and AI Voice Recorders are designed for recording and transcription. Please check each product page for detailed features.
Which languages are supported?
Supported languages may vary by product model, translation mode and software version. Please check the specifications on the relevant product page before purchasing. If you need a specific language, contact our support team for confirmation.
Do UOOBEO devices require an internet connection?
Online translation and cloud-based features normally require a stable Wi-Fi connection or mobile hotspot. Offline language support varies by model. Please review the product specifications to confirm which offline features are available.
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