LEGAL
Support Policy
Products are sold by BLOO SMART CO., LIMITED, Hong Kong. Manufacturing and fulfillment services are provided by our Shenzhen-based team. Orders may be shipped from China.
Last updated: [[Month Day, Year]]
- 1. Contact Us
- 2. Orders and Shipping
- 3. Product Support
- 4. Returns, Refunds and Warranty
- 5. Response Times
- 6. Complaints and Escalation
1. Contact Us
For order questions, product support, or after-sales service, please contact us at:
Email: [support@uoobeo.com]
Business Hours: Monday–Friday, excluding public holidays
Please include your order number and a clear description of your issue.
2. Orders and Shipping
Orders are processed within [1–3 business days] after payment confirmation. Tracking information will be sent by email when available.
Delivery times, shipping destinations, and any applicable duties or taxes are explained in our Shipping Policy.
3. Product Support
We can help with product setup, usage, troubleshooting, and basic technical questions.
Please provide the product name, order number, and photos or videos when necessary.
4. Returns, Refunds and Warranty
Returns and refunds are handled according to our Return & Refund Policy.
Warranty claims are handled according to our Warranty Policy. Please contact us within the applicable period and provide your order details and supporting information.
5. Response Times
We aim to reply to support requests within 1–2 business days.
Response times may be longer during holidays, promotions, or periods of high demand.
6. Complaints and Escalation
If your issue has not been resolved, reply to your original support email with “Escalation” in the subject line.
We will review your case and provide the next available solution.