{"id":5300,"date":"2026-09-01T10:42:58","date_gmt":"2026-09-01T02:42:58","guid":{"rendered":"https:\/\/www.uoobeo.com\/?page_id=5300"},"modified":"2026-09-01T10:49:27","modified_gmt":"2026-09-01T02:49:27","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/www.uoobeo.com\/zh\/support-policy\/","title":{"rendered":"\u652f\u6301\u653f\u7b56-Support Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5300\" class=\"elementor elementor-5300\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28e7e65 e-flex e-con-boxed e-con e-parent\" data-id=\"28e7e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b1e3332 e-con-full e-flex e-con e-child\" data-id=\"b1e3332\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5b03478 uo-privacy e-con-full e-flex e-con e-child\" data-id=\"5b03478\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-38d5616 e-con-full uo-privacy__header e-flex e-con e-child\" data-id=\"38d5616\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad21b28 elementor-widget elementor-widget-html\" data-id=\"ad21b28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<p class=\"uo-privacy__eyebrow\">LEGAL<\/p>\r\n<h1>Support Policy<\/h1>\r\n\r\n<p class=\"uo-privacy__lead\">\r\n\r\nProducts are sold by BLOO SMART CO., LIMITED, Hong Kong. Manufacturing and fulfillment services are provided by our Shenzhen-based team. Orders may be shipped from China.\r\n<\/p>\r\n\r\n<p class=\"uo-privacy__updated\">\r\n  <strong>Last updated:<\/strong> [[Month Day, Year]]\r\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e48875 e-con-full uo-privacy__body e-flex e-con e-child\" data-id=\"8e48875\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a780eb7 e-con-full uo-privacy__aside e-flex e-con e-child\" data-id=\"a780eb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edc4ec6 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"edc4ec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#Scope%20of%20This%20Policy\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">1. Contact Us<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">2. Orders and Shipping<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">3. Product Support<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">4. Returns, Refunds and Warranty<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">5. Response Times<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">6. Complaints and Escalation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85e8a60 e-con-full uo-privacy__article e-flex e-con e-child\" data-id=\"85e8a60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-844f3e8 uo-privacy__section-title     elementor-widget elementor-widget-heading\" data-id=\"844f3e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-01ba393-ad2f414 e-paragraph-base\" data-interaction-id=\"01ba393\" data-e-type=\"widget\" data-id=\"01ba393\">For order questions, product support, or after-sales service, please contact us at:<br><br>Email: [support@uoobeo.com]<br>Business Hours: Monday\u2013Friday, excluding public holidays<br><br>Please include your order number and a clear description of your issue.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-332131a uo-privacy__section-title elementor-widget elementor-widget-heading\" data-id=\"332131a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Orders and Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-932182b-345e5d3 e-paragraph-base\" data-interaction-id=\"932182b\" data-e-type=\"widget\" data-id=\"932182b\">Orders are processed within [1\u20133 business days] after payment confirmation. Tracking information will be sent by email when available.<br><br>Delivery times, shipping destinations, and any applicable duties or taxes are explained in our Shipping Policy.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb80d9 uo-privacy__section-title     elementor-widget elementor-widget-heading\" data-id=\"ffb80d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Product Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-8b4f17c-5cc76da e-paragraph-base\" data-interaction-id=\"8b4f17c\" data-e-type=\"widget\" data-id=\"8b4f17c\">We can help with product setup, usage, troubleshooting, and basic technical questions.<br><br>Please provide the product name, order number, and photos or videos when necessary.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-744a257 uo-privacy__section-title     elementor-widget elementor-widget-heading\" data-id=\"744a257\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Returns, Refunds and Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-cfc25d6-34fd109 e-paragraph-base\" data-interaction-id=\"cfc25d6\" data-e-type=\"widget\" data-id=\"cfc25d6\"><br>Returns and refunds are handled according to our Return &amp; Refund Policy.<br><br>Warranty claims are handled according to our Warranty Policy. Please contact us within the applicable period and provide your order details and supporting information.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-efdc89f uo-privacy__section-title     elementor-widget elementor-widget-heading\" data-id=\"efdc89f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Response Times<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-baeae3d-b918b2c e-paragraph-base\" data-interaction-id=\"baeae3d\" data-e-type=\"widget\" data-id=\"baeae3d\">We aim to reply to support requests within 1\u20132 business days.<br><br>Response times may be longer during holidays, promotions, or periods of high demand.<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e51e51 uo-privacy__section-title     elementor-widget elementor-widget-heading\" data-id=\"6e51e51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Complaints and Escalation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"e-6911e18-50e3633 e-paragraph-base\" data-interaction-id=\"6911e18\" data-e-type=\"widget\" data-id=\"6911e18\"><br>If your issue has not been resolved, reply to your original support email with \u201cEscalation\u201d in the subject line.<br><br>We will review your case and provide the next available solution.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>LEGAL Support Policy Products are sold by BLOO SMART CO., LIMITED, Hong Kong. Manufacturing and fulfillment services are provided by our Shenzhen-based team. Orders may be shipped from China. Last updated: [[Month Day, Year]] 1. Contact Us 2. Orders and Shipping 3. Product Support 4. Returns, Refunds and Warranty 5. Response Times 6. Complaints and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_angie_page":false,"footnotes":""},"class_list":["post-5300","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u652f\u6301\u653f\u7b56-Support Policy - UOOBEO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.uoobeo.com\/zh\/support-policy\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u652f\u6301\u653f\u7b56-Support Policy - UOOBEO\" \/>\n<meta property=\"og:description\" content=\"LEGAL Support Policy Products are sold by BLOO SMART CO., LIMITED, Hong Kong. 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